About Case
The client is a dealer of auto parts and agricultural machinery parts in the Middle East. Since Syria has always been a big agricultural country and its economy is under international sanctions, the client imports auto parts and agricultural machinery parts from China.
Customer demand
The client is in Syria. We have been cooperating since the summer of 2022 and have known each other for more than one year.
Problems encountered
customer distrust
Introduction： The customer had previously contacted unscrupulous domestic merchants during the epidemic and encountered fraud.
- The customer repeatedly questioned and hesitates
- The customer has been delayed in paying the deposit.
Incomplete information transfer
The customer is a local comprehensive supplier, but it is not professional for a certain product, so it does not fully understand the specific indicators of the product. Insufficient information during communication
- When the customer asked us to purchase Yanma piston, we could not provide accurate number information in time
- When the customer asked for camshaft, we could not provide more detailed information
How to solve
In the face of customer trust, we provide customers with their own qualification certificate
- We provide customers with our real-name registration of domestic and foreign companies business registration materials and certification certificates.
- We suggest customer accpet T/T+ LC Payment
- We provide free sample service to customers, and update the progress of goods in real time after deposit payment until shipment
solve the problem that customers do not know specific information
- we first get More detailed information from the factory.
- We summarized the information into drawings and ask the customer to transfer it to the final customer for confirmation. Save the time cost of communication between guests and final guests.
Customer voice
Finally, our customers recognized our positive service and began to continue to cooperate with us.recently,we begin a new business for Brakepad
